Vacature
Operations Consultant Intern
About Charlie’s Travels
Charlie's Travels is the go-to off the beaten track tour operator of Africa. Tourism in Africa can be extremely traditional. Before you know it, you're traveling from safari lodge to safari lodge, without experiencing the actual Africa. But Charlie’s Travels does it differently. Formed in 2014, Charlie's Travels specializes in Adventure, Safari, Lustrumreizen, Off the beaten track, Lovebird adventures across East Africa (Kenya, Tanzania, Uganda, Rwanda), Southern Africa (South-Africa, Namibia, Botswana and Mozambique).
Job description
We are seeking a detail-oriented and proactive Operations Consultant intern to join our team on a 6-month contract. The ideal candidate will play a key role in trip execution, ensuring smooth and efficient travel operations while delivering a high-quality experience for our clients. This role requires strong organizational skills & planning, excellent communication, and a passion for delivering exceptional service.
Profile
- A degree in tourism management and residing in Kenya.
- Excellent communication skills (spoken and written) in English; additional languages like German, Dutch are an asset.
- Strong organizational skills; able to manage multiple trips and deadlines simultaneously.
- High level of attention to detail – nothing slips through the cracks.
- Confident handling clients, partners, and suppliers across different cultures and time zones.
- Ability to problem-solve under pressure and think quickly on your feet when issues arise.
Responsibilities
- Assist in building and maintaining positive relationships with our local partners and suppliers.
- Support as a point of contact for clients before, during, and after their trip.
- Help in resolving client issues and complaints to ensure satisfaction.
- Contribute to the end-to-end coordination of trips, ensuring all logistics elements are aligned.
- Help book accommodations, activities, transfers, and flights, ensuring accurate and timely reservations.
- Assist in preparing supplier guidelines, travel briefs, and logistics documents for upcoming trips.
- Sit in on or help coordinate pre-travel briefing calls with travelers and share all necessary trip info.
- Collaborate with the sales team to ensure seamless trip planning that meets client expectations.
- Support the team in reviewing pricing to ensure we get the best prices.
- Assist in keeping operational records and trip documentation organized and up to date.
- Demonstrate a proactive mindset, willingness to learn, and eagerness to contribute.
Our offer:
- Intern stipend of 30K
- Transport allowance
- Airtime is provided to ensure seamless and uninterrupted communication, enabling you to stay connected efficiently and manage work-related conversations without hassle.
- Working at the most awesome office in Nairobi! You will share this office with Dutch, Belgian and Kenyan colleagues with whom you can share travel stories and experiences.
- A chef who will cook your lunch & the opportunity to have breakfast in the office.
- The freedom to start your own projects you feel passionate about in line with company goals.
- Opportunities to discover new places during improvement trips.
- Unique opportunity to experience a real scale-up, an entrepreneurial business environment in which you can grow in line with the company’s growth for the internship period!
