Datenschutzbestimmungen
Privacy policy for Charlie’s Travels B.V., owner of charlies-travels.com
This privacy statement was last updated on 5. Juni 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://charlies-travels.com/de/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- Geolocation data
- A telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.2 Newsletters
1.2 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.3 Compiling and analyzing statistics for website improvement.
1.3 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share this data with processors and with other third parties for which consent must be obtained.
Processors
Name: TravelSpirit
Country: Netherlands
Purpose: To create the travelplans for our clients
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
Charlie's Travels
Kivitslaan 33
5062AA
Oisterwijk
Netherlands
Website: https://charlies-travels.com/de/
Email: crew@ex.comcharlies-travels.com
GDPR Statement
Effective Date: 5th May 2025
At Charlies Travels Africa, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the General Data Protection Regulation (GDPR). This policy applies to our website, communications, and services, particularly for clients in Europe.
1. Who We Are
Charlies Travels is a tours and travel company offering personalized travel experiences across Eastern and Southern Africa. We value your privacy and are dedicated to ensuring your personal data is handled with care and in accordance with applicable laws.
Contact Information:
- Company Name: Charlies Travels Africa
- Email: crew@charlies-travels.com
- Website: charlies-travels.com
2. Information We Collect
We collect personal data that is necessary for providing our services. The types of data and how we collect it may vary based on the group to which you belong:
2a. Travellers and Partners
We collect:
- First name, last name, email address, telephone number, birthdate
- Passport information, travel preferences, and booking details
- Communications and feedback shared via email, WhatsApp, or website forms
- Geo-location data through analytics tools
2b. Newsletter Subscribers
We collect:
- Email address and first name (if provided)
- Marketing preferences
- Interactions with our newsletters (opens, clicks)
2c. Prospects (Website Visitors and Leads)
We collect:
- Name and contact details provided through website forms
- Geo-location data and usage analytics
- Interests based on interaction with our ads
2d. Employees
We collect:
- Full name, contact details, birthdate
- Employment history, ID/passport, financial and bank information
- Any other data necessary for HR, payroll, and legal compliance
3. How We Collect Your Data
We collect your personal data in the following ways:
- Website Forms: When you fill out forms on our website (e.g., for booking or inquiries), we collect personal information like your name, email, and travel preferences.
- Emails: When you contact us via email, we may collect your personal data shared in the message.
- Third-Party Tools: We use third-party tools like Analytics tools, Campaigning tools and Email-marketing tools for marketing and service purposes. These tools may also collect certain data (like website usage and analytics) on our behalf.
4. How We Use Your Data
We use your personal data for the following purposes:
- Service Provision: To respond to inquiries, make bookings, process payments, and provide travel services.
- Marketing and Communication: To send you updates, promotions, and newsletters (with your consent).
- Improvement of Services: To improve our website, services, and customer experience based on usage data and feedback.
- Legal Compliance: To comply with legal obligations and resolve disputes, if necessary.
5. Legal Grounds for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: When you opt-in to receive marketing communications or provide data through our website forms.
- Contractual Necessity: To fulfill a contract, such as booking a trip or responding to an inquiry.
- Legal Obligations: To comply with legal requirements and obligations.
- Legitimate Interests: For business operations, such as improving services or preventing fraud.
6. How We Share Your Data
We may share your personal data with third parties only when necessary for the purposes outlined above:
- Service Providers: Travel partners, payment processors, and other third-party providers who help deliver our services (e.g., hotels, airlines, guides).
- Marketing and Analytics: Our email and advertising partner.
- Legal Authorities: When required by law or in response to legal requests (e.g., fraud prevention).
We ensure that any third parties handling your data are compliant with GDPR and implement adequate security measures.
7. International Transfers
Our services and data processing are primarily hosted within the European Economic Area (EEA). We do not transfer personal data outside the EEA. If we do transfer data to third countries in the future, we will ensure adequate protection measures are in place, such as standard contractual clauses.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements:
- For booking-related data: Up to 7 years (for accounting and tax purposes).
- For marketing purposes: Until you withdraw your consent or request deletion.
9. Your Rights Under GDPR
As a user, you have the following rights under GDPR:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain conditions.
- Right to Restriction of Processing: You can request that we limit the processing of your data.
- Right to Object: You can object to the processing of your data, especially for marketing purposes.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at crew@charlies-travels.com.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to track website usage and improve user experience. This includes tools like Google Analytics and Microsoft Clarity. You can manage your cookie preferences through the cookie consent banner on our website or via your browser settings.
For more information, please see our Cookie Policy.
11. Data Breaches
In the event of a data breach, we will act accordingly within 72 hours, as required by GDPR. We will also inform affected individuals if the breach could result in a high risk to their rights and freedoms.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated „Effective Date.“ We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at crew@charlies-travels.com